Deploy An Ivr Bot To Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service

Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in

Why Are We Excited About Power Virtual Agents
Why are we excited about Power Virtual Agents?

Why Are We Excited About Power Virtual Agents? At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part

Comparing The Top Bot Development Frameworks 2
Comparing The Top Bot Development Frameworks

Comparing The Top Bot Development Frameworks Chatbots are noticeably one of the most popular AI technologies. In the past few years, chatbots have been transforming customer and employee experience, simplifying business workflows and reducing costs. With the rise in demand

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