17 Sep
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be
10 Sep
Using Conversational Analytics to Measure and Personalize Customer Experience
Using Conversational Analytics to Measure and Personalize Customer Experience Over the past year, customer behavior has evolved as customers have become more digitally inclined and reliant on online brands to meet their needs. With many brands offering exceptional customer service,
28 Jun
Deploy an IVR Bot to Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in
25 May
Using Human Hand Off in Power Virtual Agents for Better Success
Using Human Hand Off in Power Virtual Agents for Better Success Today, AI-enabled chatbots play a significant role in addressing both simple and complex queries of users. Statistics show that 3 in 5 millennials have used chatbots at least once