Deliver Total Experience with Microsoft Power Virtual Agents With multiple technologies working together to decipher the language, context, and intent to respond in an almost human manner, Conversational AI has seen staggering growth in the last few years. 70% of
Top Use Cases of Chatbots in the Banking and Finance Industry Chatbots have come a long way since the first time they were used by a banking application in 2015. With advancements in AI, NLP, and new communication channels like
The DOs and DON’Ts of Conversational AI Conversational AI is an emerging market that is taking over the business world by storm. Indeed, interest in chatbots, voice bots, and other AI-driven virtual assistants is growing by leaps and bounds, so
Conversational Commerce in various Social Channels We live in an era where artificial intelligence (AI) has taken over every aspect of our being. And customer experience (CX) is not alien to it. As the world embraces new-age customer experiences (CX)
Total Experience in the Age of Conversational AI Platforms This new decade that began with the COVID-19 pandemic ushered in an era of business experiences that are mobile, remote, and digital-centric. The keywords here being “experiences” and “digital.” Yes, we
6 ways chatbots can help improve customer engagement in CPG & Retail industry Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by