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Total Experience in the Age of Conversational AI Platforms
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25 Jan
How can conversational AI help win the digital shelf?
How can conversational AI help win the digital shelf? Amidst the ongoing move from brick-and-mortar to online shopping, the number of digital buyers has jumped drastically. In 2020, during the peak of the COVID-19 pandemic, over two billion people purchased
22 Nov
All you need to know about conversational AI + what’s in it for your business
All you need to know about conversational AI + what’s in it for your business Ever since the pandemic wreaked havoc on the entire business landscape, customer and employee experiences (CX and EX) have transformed drastically. With the advent of
11 Oct
Improve Your Customer Effort Score with Conversational AI
Improve Your Customer Effort Score with Conversational AI 96% of customers with a high-effort service interaction become more disloyal compared to just 9% who have a low-effort experience. ~ Gartner In recent times, customer-centricity has led to the emergence of
28 Jun
Deploy an IVR Bot to Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in
22 Mar
11 Examples of Facebook Messenger Chatbots To Take Inspiration From
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