23 Nov
Power Virtual Agents & Power Automate – Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to
30 Jun
Choosing your Conversational AI Platform
Choosing your Conversational AI Platform With the growing popularity of conversational AI as a facilitator delivering instant, personalized, and meaningful engagement to customers and employees, the market is flooded with constantly evolving tools and solutions that make this a reality.
21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than
03 Mar
Building A Power BI Chatbot Using Power Virtual Agents
Building A Power BI Chatbot Using Power Virtual Agents Have you ever wondered if accessing data from Power BI can be made faster? And manually skimming through various dashboards and filtering the unwanted information might not be the only way
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
01 Feb
The Evolution of Chatbots to Conversational AI
The Evolution of Chatbots to Conversational AI Since their evolution, chatbots have grown from delivering linear, scripted user experiences to providing unsupervised and contextually-aware engagement. One of the earliest chatbots created at the MIT Artificial Intelligence Laboratory, Eliza interacted using