13 Jul
The DOs and DON’Ts of Conversational AI
The DOs and DON’Ts of Conversational AI Conversational AI is an emerging market that is taking over the business world by storm. Indeed, interest in chatbots, voice bots, and other AI-driven virtual assistants is growing by leaps and bounds, so
06 Jul
Conversational Commerce in various Social Channels
Conversational Commerce in various Social Channels We live in an era where artificial intelligence (AI) has taken over every aspect of our being. And customer experience (CX) is not alien to it. As the world embraces new-age customer experiences (CX)
20 Jun
A Quick Guide to Assess your Chatbot’s Maturity
A Quick Guide to Assess your Chatbot’s Maturity Conversational AI platforms — chatbots, voice assistants, and AI-driven virtual assistants, have become the go-to medium of interaction within enterprises — be it, customers or employees. Automating conversations through chatbots not only
22 Dec
7 Ways Marketing Bots Can Drive Lead Generation
7 Ways Marketing Bots Can Drive Lead Generation Research by Outgrow shows that 3 in 5 millennials have used chatbots at least once in their lives. Additionally, Gartner states that by 2023, 30% of customer service organizations will deliver proactive
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
05 Feb
Using AR and chatbots to increase customer engagement
Using AR and chatbots to increase customer engagement Customers seek personalization while shopping for products. With most of the purchasing happening online, businesses are turning to advanced technologies to facilitate more interactive and engaging buying experiences for their customers. An