How Is AI Transforming Enterprise Software Applications A recent survey by Gartner predicts, “By 2021, 40% of new enterprise applications implemented by service providers will include AI technologies.” The world of business is undergoing a massive change owing to the
How Are Chatbots Helping The Healthcare Industry Fight The COVID-19 Crisis The ongoing COVID-19 pandemic has especially affected the healthcare industry enormously. Doctors and healthcare staff are working tirelessly to treat the growing number of patients at the hospitals. A
Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy. There has been
Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them
How Banks Are Leveraging Conversational AI Amid COVID-19 The onset of the COVID-19 pandemic has brought some unprecedented business issues to the forefront. One of the major industries that is compelled to accelerate its digital transformation initiatives is banking. As
Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response As the world continues its struggle amidst the COVID-19 pandemic, the onus on staying connected with employees in an increasingly remote work environment is the utmost concern for businesses. They