14 Apr
How Conversational AI is transforming Digital Marketing
How Conversational AI is transforming Digital Marketing With customer experience (CX) becoming a critical deciding factor in the choice of brand, organizations are looking at ways to engage with customers across all digital marketing platforms. As customers increasingly demand round-the-clock
02 Apr
How is Conversational Search transforming the digital shopping experience?
How is Conversational Search transforming the digital shopping experience? Research by Forrester says, “Search is a primary tool for customers throughout their life cycle. More than 90% of the consumers use one of the search channels offered (mostly general Internet
22 Mar
11 Examples of Facebook Messenger Chatbots To Take Inspiration From
11 Examples of Facebook Messenger Chatbots To Take Inspiration From With consumers demanding 24X7 assistance in various industries, including retail, banking, health, finance, etc., chatbots and virtual assistants are rapidly gaining traction. Facebook Messenger bots have proven to be one
03 Mar
Building A Power BI Chatbot Using Power Virtual Agents
Building A Power BI Chatbot Using Power Virtual Agents Have you ever wondered if accessing data from Power BI can be made faster? And manually skimming through various dashboards and filtering the unwanted information might not be the only way
25 Feb
Using AI to Accelerate Competitive Advantage
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or