28 Jun
Deploy an IVR Bot to Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in
21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than
15 Jun
Low Code vs Pro Code: The right platform usage for digital transformation
Low Code vs Pro Code: The right platform usage for digital transformation The COVID-19 pandemic has accelerated the pace of digital transformation and the adoption of technologies, such as analytics, AI, mobile connectivity, cloud, etc. To adjust to the new
07 Jun
Running a Seamless IT service desk: Pre and post-pandemic times
Running a Seamless IT service desk: Pre and post-pandemic times Things will eventually return to normal, but it will be a “new normal.” I&O leaders must take the opportunity to leverage the changes in employee behavior and how these will
25 May
Using Human Hand Off in Power Virtual Agents for Better Success
Using Human Hand Off in Power Virtual Agents for Better Success Today, AI-enabled chatbots play a significant role in addressing both simple and complex queries of users. Statistics show that 3 in 5 millennials have used chatbots at least once
18 May
The Future of Chatbots: Top statistics to look for in 2021 and beyond
The Future of Chatbots: Top statistics to look for in 2021 and beyond According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25