17 Sep
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be
10 Sep
Using Conversational Analytics to Measure and Personalize Customer Experience
Using Conversational Analytics to Measure and Personalize Customer Experience Over the past year, customer behavior has evolved as customers have become more digitally inclined and reliant on online brands to meet their needs. With many brands offering exceptional customer service,
30 Jul
4 Ways Chatbots Are Making Life Easier for Remote Workers
4 Ways Chatbots Are Making Life Easier for Remote Workers In 2021, artificial intelligence will recover 6.2 billion hours of worker productivity globally. ~ Gartner When the COVID-19 pandemic began last year, organizations had to face a startling reality –
22 Jul
Using Employee Experience Chatbots to Drive Hybrid Workforce Productivity
Using Employee Experience Chatbots to Drive Hybrid Workforce Productivity Employee experience involves a variety of factors, including how employees find meaning in their work as well as how they perceive, interact, and respond to internal practices and the organizational culture
12 Jul
Using Sentiment Analysis to Improve the Conversational User Experience
Using Sentiment Analysis to Improve the Conversational User Experience Analysis firm Juniper Research predicts, “By 2022, chatbots could help trim business costs by more than $8 billion per year.” The same study anticipates a significant surge in automated customer service
02 Jul
Modernizing your IT Service Desk for a Hybrid Workplace
Modernizing your IT Service Desk for a Hybrid Workplace The COVID-19 pandemic has forced organizations to rethink what “business as usual” means and adapt to more flexible remote and hybrid working models According to PWC’s report, It’s time to reimagine