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Abhishek Shanbhag

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6 Ways Chatbots Can Help Improve Customer Engagement In Cpg & Retail Industry

6 ways chatbots can help improve customer engagement in CPG & Retail industry

Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by 2025. Conversational commerce leverages chatbots, messaging, and digital voice assistants to automate retail transactions and payments. Chatbots shall process $145 billion of the…
7 Ways Marketing Bots Can Drive Lead Generation

7 Ways Marketing Bots Can Drive Lead Generation

Research by Outgrow shows that 3 in 5 millennials have used chatbots at least once in their lives. Additionally, Gartner states that by 2023, 30% of customer service organizations will deliver proactive customer services using AI-enabled process orchestration and continuous intelligence. Moreover, by 2025, customer service organizations will elevate operational…

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