18 May
Total Experience in the Age of Conversational AI Platforms
Total Experience in the Age of Conversational AI Platforms This new decade that began with the COVID-19 pandemic ushered in an era of business experiences that are mobile, remote, and digital-centric. The keywords here being “experiences” and “digital.” Yes, we
15 Mar
How can sales bots boost revenue?
How can sales chatbots boost revenue? The COVID-19 pandemic has established a new normal in the way customers interact with brands. With the dramatic increase in online shopping and rapid digitization, customer expectations have pivoted drastically. Customers now want brands
25 Jan
How can conversational AI help win the digital shelf?
How can conversational AI help win the digital shelf? Amidst the ongoing move from brick-and-mortar to online shopping, the number of digital buyers has jumped drastically. In 2020, during the peak of the COVID-19 pandemic, over two billion people purchased
29 Dec
6 ways chatbots can help improve customer engagement in CPG & Retail industry
6 ways chatbots can help improve customer engagement in CPG & Retail industry Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by
22 Dec
7 Ways Marketing Bots Can Drive Lead Generation
7 Ways Marketing Bots Can Drive Lead Generation Research by Outgrow shows that 3 in 5 millennials have used chatbots at least once in their lives. Additionally, Gartner states that by 2023, 30% of customer service organizations will deliver proactive
03 Dec
Optimize your customer support in this holiday season using customer engagement bots
Optimize your customer support in this holiday season using customer engagement bots The holiday season is around the corner. With the festive cheer comes higher sales, more revenue, and significant work for the customer support teams of e-commerce businesses. Increased