16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing
04 Jan
How Voice Assistants Are Transforming The Enterprise Workplace
How Voice Assistants Are Transforming The Enterprise Workplace Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee
26 Oct
5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!
5 Top Contact Center Automation Trends To Watch For: RPA, Chatbots, And More! the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing
05 Oct
Comparing The Top Bot Development Frameworks
Comparing The Top Bot Development Frameworks Chatbots are noticeably one of the most popular AI technologies. In the past few years, chatbots have been transforming customer and employee experience, simplifying business workflows and reducing costs. With the rise in demand
19 Sep
5 Tips To Ensure Your Chatbot Is GDPR Compliant
5 Tips To Ensure Your Chatbot Is GDPR Compliant Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide
02 Aug
5 Chatbot Code Of Ethics Every Business Should Follow
5 Chatbot Code Of Ethics Every Business Should Follow Technological advancements and the world in general, are now moving at a quicker pace than ever before. Businesses are employing various technologies and processes in order to match customer needs and