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Abhishek Shanbhag

Discover fresh insights and innovative ideas by exploring our blog,  where we share creative perspectives

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Why The Future Of Chatbots Is Low Code
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January 15, 2021

Why The Future Of Chatbots is Low-Code

Gartner predicts, Low-code application building would gather more than 65% of all app development functions by the year 2024. The COVID-19 pandemic has disrupted the entire business landscape and compelled businesses to face never-seen-before challenges and develop new workflows. Moreover, an increasing focus on the digitization of the industry drove…
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9 Major Chatbot Trends For 2021
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January 10, 2021

9 Major Chatbot Trends for 2021

It goes without saying that in 2020, AI & chatbots have accelerated digital transformation journeys of enterprises across the globe. Due to the unique challenges posed by the pandemic, customers’ shopping habits transitioned to the online mode; simultaneously, the uncertainty and panic caused an unprecedented increase in contact center call…
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9 Contact Center Trends For 2021
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December 23, 2020

9 Contact Center Trends For 2021

The COVID-19 pandemic reshaped the entire business landscape. As customer behavior shifted from physical interactions to contactless digital transactions, businesses found themselves unable to cater to the emerging support and customer service needs. Contact centers, particularly those in the health care, travel, government, and financial services industries, were overly burdened…
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