08 Jan
6 Top CIO Priorities For 2021
6 Top CIO Priorities For 2021 In 2020, CIOs and other IT leaders have solved several unprecedented challenges and became key enablers in business continuity. CIOs are now in a dilemma regarding the orientation of their efforts and resources in
18 Sep
When Should A Chatbot Initiate A Human Handoff?
When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed
30 Mar
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging
16 Mar
How Chatbots Are Helping The Fight Against The COVID-19 Crisis
How Chatbots Are Helping The Fight Against The COVID-19 Crisis As the impacts of the pandemic deepen and governments continue to enforce social quarantine to “flatten the curve”, it is innovative technologies like chatbots that are coming to the rescue.
07 Sep
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan
24 Aug
10 Key Chatbot Implementation Considerations You Should Be Aware Of
10 Key Chatbot Implementation Considerations You Should Be Aware Of According to a report featured by Business Insider, 80% of businesses want chatbots by 2020! Chatbots today are being deployed across large, medium and small organizations to simplify business workflows and reduce customer