82% of customers are now more comfortable using self-service digital channels
~ Study by Customer Contact Week Digital
Customer behavior has transformed drastically in the wake of the COVID-19 pandemic. There has been an increased adoption of digital channels and customers now demand seamless, personalized, and proactive brand engagement on the platforms of their choice.
This eBook shares how organizations can rethink their digital customer service for the post-pandemic by leveraging the advanced and modern capabilities of conversational AI technologies like chatbots, conversational IVR and voice bots.