By 2023, more than 60% of all customer service engagements will be delivered via digital and web-service channels, up from 23% in 2019.
It’s a well-recognized fact that chatbots have become an integral part of customer experience (CX) strategies across industries. But if you’re a customer service leader who’ve deployed chatbots or planning to deploy one in the future, you might be facing the following questions:
This playbook is aimed to answer such critical questions and provide a step-by-step framework to future-proof your CX strategy with chatbots. The document also features award-winning success stories of how global consumer brands have leveraged chatbots to increase their bottom line.