“Bots are the new apps” – Satya Nadella
Noticeably Chatbots or bots are one of the most popular AI technologies and often referred to as “the darling of media”. Chatbots have been the buzzword in the tech industry for the past few years and are anticipated to replace mobile apps. From creating smarter business workflows to automating customer service to acting as an intelligent digital assistant for employees, AI chatbots have a ton of use cases in the B2B, B2C and B2E scenarios of the enterprise.
As a Microsoft Gold-Certified Partner and after deploying bots for several Fortune organizations we have collated the top 6 chatbot trends to watch for in 2018 and beyond.