15 Mar
How can sales bots boost revenue?
How can sales chatbots boost revenue? The COVID-19 pandemic has established a new normal in the way customers interact with brands. With the dramatic increase in online shopping and rapid digitization, customer expectations have pivoted drastically. Customers now want brands
07 Mar
Generate 5X ROI on chatbots with a personalized engine
Generate 5X ROI on chatbots with a personalized engine Way back in 1998, Jeff Bezos once remarked, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” More than two decades later, one
25 Jan
How can conversational AI help win the digital shelf?
How can conversational AI help win the digital shelf? Amidst the ongoing move from brick-and-mortar to online shopping, the number of digital buyers has jumped drastically. In 2020, during the peak of the COVID-19 pandemic, over two billion people purchased
29 Dec
6 ways chatbots can help improve customer engagement in CPG & Retail industry
6 ways chatbots can help improve customer engagement in CPG & Retail industry Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by
03 Dec
Optimize your customer support in this holiday season using customer engagement bots
Optimize your customer support in this holiday season using customer engagement bots The holiday season is around the corner. With the festive cheer comes higher sales, more revenue, and significant work for the customer support teams of e-commerce businesses. Increased
29 Nov
From hire to retire – How chatbots can automate employee engagement
From Hire to retire – How chatbots can automate employee engagement By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis. ~ Gartner Over the past year, amidst the COVID-19 pandemic, the business landscape has