On a daily basis employees have to juggle between multiple applications for accessing different types of data and get work done. This constant juggling is a tedious process for employees and overtime decreases their productivity.
Again, the ability of chatbots to integrate seamlessly into the enterprises’ messaging platforms like Skype For Business, Slack etc. can solve this problem.
Chatbots act as digital virtual assistants in this scenario.
Employees can obtain data at their fingertips, without opening new applications or windows. The best part – Data can be presented both in text and rich media formats.
By integrating chatbots into organizational messaging platforms:
Sales reps don’t have to check out the CRM and other BI systems every time for accessing information.
Employees don’t have to hover around the HR department for every small issue.
Users can get real-time advice on solving technical issues and reduce their dependency on the IT helpdesk.
The push medium of chatbots even enables them to send personalized updates, recommendations and best practices to employees.
This is another important area in which chatbot platforms are having a significant impact.
Businesses can use bot builder platforms to create chatbots which can ease up the entire project management process.
Chatbots can make the whole procedure less time-consuming and more productive by automating and effectively organizing repetitive admin functions.
These bots can also send individualized reminders, updates and allow project managers to automate internal team communication.
Gartner confirms that AI chatbots can even act as scheduling agents. By communicating with each other and accessing users’ calendar, bots can lock a date for a call/meeting based on the mutual availability of users.
Abhishek Shanbhag